About Bright
At Bright, we are building a global movement to rapidly spread clean energy across Mexico and beyond. We do so by simplifying the adoption of rooftop solar via advanced technology and human connection. We’re fast-moving and results-oriented; we’re passionate about spreading solar energy as fast as humanly possible while having fun doing it.
About the position
We are recruiting a full time Analyst for our CE Support team. This role is perfect for you if you’re someone who is looking to grow rapidly and who is interested in learning about Mexico’s energy sector, renewable energy, and how to innovate on operational processes in a fast-growing young company.
In this role will serve as the advocate and ally of our post-interconnection clients. You will analyze clients’ CFE bills to ensure that their system is working properly and that they are achieving maximum savings, and then walk them through the process so that they understand too, answering any question that they have along the way. You should understand Bright’s product well, and you should love solving problems for people so that they can have an amazing customer experience. We are looking for someone highly empathetic who is passionate about providing an amazing customer experience so that more people in Mexico go solar.
We’re looking for someone who has:
History of success
Commitment to making sure that NO client ever has a poor experience
A high level of organization and is able to handle multiple projects at once
Concise communication who can be both friendly and professional with clients of all backgrounds
Amazing time management skills - you can figure out how to finish all your to-do list in the most efficient way possible
A sense of urgency and fast thinking skills; you’re good at solving problems in short periods of time
Your tasks and responsibilities will be:
Proactively communicate with clients with consumption increases so they can pick the best option for them
Create and present system increase proposals
Conduct savings analysis for clients that have received a high CFE bill
Analyze CFE bills to ensure that there are no errors
Organize technical visits for clients when needed
Your Key Results will be:
OKR1. 100% Satisfaction rate and 25% response rate
OKR2. 110 Visits Scheduled for preventive maintenance IDB systems
Compensation / Benefits:
Competitive compensation
A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
Unparalleled learning – we have access to an amazing list of advisors and investors that we actively engage on this project.
Awesome work environment - all input and ideas matter to us.
This position will be part of our Digital Team which supports the business from our websites- Arrow.com, Verical.com and MyArrow, where a strategic mindset and interaction with team members across ...