About Bright
At Bright, we are building a global movement to rapidly spread clean energy across Mexico and beyond. We do so by simplifying the adoption of rooftop solar via advanced technology and human connection. We’re fast-moving and results-oriented; we’re passionate about spreading solar energy as fast as humanly possible while having fun doing it.
About the position
We are looking to develop a Brighter into the Manager of the Customer Enjoyment Installation team. This team handles everything related to ensuring an amazing customer journey from the moment a project is approved to the moment we finish the installation, including: customer onboarding (Welcome Call), installation and equipment delivery scheduling, customer updates, installation troubleshooting and emergency response,
You should be someone who understands what it takes to provide an amazing customer service that will make our clients stay with us for 20+ years (philosophy outlined here), as well as have a deep understanding of the nuances of Bright’s product (our service and the savings we offer). You will be expected to lead the CE Installations team and constantly innovate on and improve the client experience.
We’re looking for someone who
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Is passionate about making the world a better and more sustainable place
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Is an entrepreneur, in love with startup culture.
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Is a “do-er” that doesn’t need much direction to deliver on targets.
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Amazing communication skills (overview here) - to be a successful manager at Bright you need to be a world-class written communicator.
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Is comfortable speaking English and communicating concisely.
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A deep understanding of Bright’s product (how should we think about savings? What is the benefit that we offer our client?) and that knows how to explain the nuances of our product in a simple way to clients
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A history of success at Bright in your past roles
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Commitment to making sure that NO client ever has a poor experience .
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Concise communication who can be both friendly and professional with clients of all backgrounds.
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A sense of urgency and fast thinking skills; you’re great at solving problems in short periods of time.
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The ability to recognize when a process can be made smarter or more efficient.
Your tasks and responsibilities will be
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Implement communication strategies with clients that have an approved project until we finish the installation.
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Establish and daily monitor measurable and scalable objectives for Installations customer experience control .
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Generate constant internal improvements and implement Solar Technicians’ and Installers’ feedback to strike zero errors for quality installations.
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Iterate on current processes and tasks to automate them and make process scalable through software solutions.
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Avoid any default cases
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Implement strategies to reduce unnecessary technical visits, as well as preventative installation errors and interconnection delays.
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Motivate and innovate together with the team to generate disruptive and automated solutions to the installation processes to reduce Bright’s SLAs and to comply with investor requirements.
Your Key Results will be
Compensation / Benefits
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Competitive compensation based on experience & results
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A fun, high-caliber team that trusts you and gives you the freedom to be brilliant. 26nbsp;
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Unparalleled learning – we have access to an amazing list of advisors and investors that we actively engage on this project.
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Awesome work environment - all input and ideas matter to us.
How to Apply
Send your resume to talento@thinkbright.mx with the subject line "ce manager application"
Guadalajara, Jalisco