About Bright
At Bright, we are building a global movement to rapidly spread clean energy across Mexico and beyond. We do so by simplifying the adoption of rooftop solar via advanced technology and human connection. We’re fast-moving and results-oriented; we’re passionate about spreading solar energy as fast as humanly possible while having fun doing it.
About the position
An O&M analyst is a fundamental part of the post_interconnection process in Bright. The main objective is to maintain the systems generating above the production guarantee established in the contract with the clients, as well as to detect and solve cases of underproduction, system off, offline monitors, and their remote configuration. The O&M Analyst has to be capable of giving the installers/solar engineers clear technical next steps to solve issues on-site, as well as answering technical aspects for the customer enjoyment team. In addition to scheduling periodic preventive maintenance/cleanings to ensure the good condition of the systems.
We’re looking for someone who
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Has technical electrical experience
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Is personable and excited to help the solar revolution grow
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Is organized and metrics driven
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Is creative and excited to experiment with new processes to hit goals
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Is Detail oriented
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Has at least 2 year experience ant electrical/mechanical/solar field
Your tasks and responsibilities will be
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To ensure O&M tickets that require technical supervision are solved within SLA.
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To gather data and analyze improvements to close the feedback loop with the operations teams.
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To give follow up to the installers technical visits results in order to find areas of opportunity.
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To support customers with any unexpected issues with systems that require in-person visits.
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To provide O&M IDB interns training
Your Key Results will be
OKR1. Guarantee Ops teams alignment throughout the customer journey
OKR2. Maintain Bright Systems Performing accordingly to simulation and production guarantee
OKR3. Make sure 100% of customers approved have a great customer journey.
Compensation / Benefits
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A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
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The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
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Unparalleled learning – we have access to an amazing list of advisors and investors that we actively engage on this project.
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Awesome work environment - all input and ideas matter to us.