Provide Help Desk support and troubleshooting for LAN, workstations, laptops, printers, peripherals and other computer-related devices (mobile devices, iPads).
Participate in managing the volume of incoming requests to the help desk via ticketing system, ensuring courteous, timely and effective resolution of end user's issues.
Participate in moves, adds and changes as they relate to the environment
Reload and troubleshoot computer systems.
Effectively Manage data with different confidentiality and access levels.
Manage acquisition, replacement and and troubleshooting of desktop hardware and software.
Inventory control of hardware.
Other IT related tasks as required
Skills and Experience:
1+ years relevant work experience
Knowledge of Apple and Windows products (OS Management), Applications and associated operating systems (Windows, OSX, Linux).
Time flexibility to solve issues at different times working either onsite or remotely.
Knowledge of TCP/IP, DHCP, DNS, File sharing.
Hands-on hardware and software troubleshooting experience
Strong written and oral communication and interpersonal skills
Effective communication with end users so as to resolve, channel and prioritize client’s issues.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment with a strong customer service orientation
Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
Responsible, attentive to detail, self-motivated, accountable, and professional with a passion for doing whatever it takes to get the job done
Strong understanding and commitment to the IT organization's goals and objectives
Perks:
Stock Options
Major medical insurance
Flexible work time, including working from home
You decide when to take vacation. Hard work deserves a good rest
Food and Beverage (including beer and snacks)
Nap room. (For those moments of nap time)
No dress code but PLEASE, come dressed!
Our perks are higher to local legislated benefits
Work with the funniest & awesome people in the world