Team member will be a part of AR Collections team and the primary responsibility is to collect against the due invoices. As part of the process the resource is expected to get timely confirmation from client that they have received and accounted all the invoices and invoices are accurate. Team member has to do a timely follow up for payment for past due invoices. Team member is expected to provide accurate and timely payment information to the Cash application team so that the team could apply the payment correctly and timely.
Desirable experience in SAP.
Key Responsibilities
Ensure Invoices are collected as per the contractual term.
Calling Customer to follow up for Collection against Overdue invoices.
Ensure all invoices have been dispatched to the client on timely basis.
Sending weekly Statement of Account, open AR report and unapplied Payment report to the Management.
Provide timely remittance to cash application team and support them to apply the payment timely and correctly.
Key Performance Parameters
Turn Around Time for resolving past due invoices
Accuracy of payments collected as per payment terms.
Volume of collections target for assigned portfolio.
Speed of response to internal / external queries
Essential Knowledge and Analytical Skills
MS Word/Advance Excel/Outlook
Fluent in business English and Spanish; both written and verbal communication skills essential.
Problem Solving
Managerial and Soft Skills
Pleasing Personality
Commitment to Confidentiality, Integrity & Accountability