The Team Member - Q2B Contracts is responsible for performing the Review of set-ups & other related activities. This includes review of set-ups for clients of NTT DATA across various countries managed by GBSS function. It also includes providing support on internal/external queries regarding set-ups on need basis.
Desirable Experience in SAP
Key Responsibilities
Ensure timely review of all set-ups according to client terms to reduce overall turn-around time of organization.
To ensure that there is no contract that is kept on HOLD/Aging without proper reasoning.
To ensure updating all the trackers those are required to be maintained. For example, Daily Productivity/Volume tracker, etc.
To report any non-compliance issues to the Team Lead so that precautionary measures can be put in place
To ensure that there is no misuse of the Company’s assets (emails/phones, pdf. writers etc.).
Be a part of the regular calls (need basis), audit the information (if needed) and to ensure that no scheduled Calls are missed.
Ensure proper control checks are adhered to, so that errors are minimized/eliminated.
Perform back up duties for Team members, as necessary.
Key Performance Parameters
Turn Around Time for reviewing setups
Volume of setups reviewed in a month
Accuracy of set-ups reviewed
Speed of response to internal / external queries
Essential Knowledge and Analytical Skills
MS Word/Excel
Fluent in English and Spanish
Problem Solving
Managerial and Soft Skills
Pleasing Personality
Commitment to Confidentiality, Integrity & Accountability