ur Call Center is growing and we want you to be part of this growth!
Are you ready to deliver best-in-class service in an environment that empowers you to think creatively and stay at the forefront of technology? As a Call Center Agent at our Bilingual Contact Center you’ll drive AT&T towards innovation in a workplace of the future within this role you may perform in different areas such as Collections, Customer Service, Retention or Sales. With one of the most advanced contact centers in the world, we offer a collaborative workspace with an open floor plan, digital displays, touchscreens, and access to AT&T’s TV Everywhere experience on each and every floor. This is an opportunity to enjoying the most innovative workspace and technology in a call center, at the front line of our company offering solutions, identifying sales opportunities and serving millions of our customers – one at a time.
Roles and Responsibilities:
As a trusted advisor, you’ll play a vital role in shaping our customer experience. We count on you to deliver the highest degree of courtesy and professionalism while connecting our customers to the latest technology. Provide premier customer service by working with various groups.
Key Competencies and Skills:
• English proficiency; ability to read, write and speak English
• PC literacy - Proficiency with PC operation, data entry and MS office products
• Experience in call center environment
• Customer-orientated with a passion for people and resolving customer service issues
• Strong people skills, with a talent for communicating in an empathetic and engaging way
• Strong interest in technology as well as the ability to adapt to changing business needs, industry trends and learn new products and services
• Dynamic learner, maintaining positive energy and adaptable to different tasks, schedules, and environments
• Ability to work flexible hours
Education and Qualifications:
• High School completion preferred, but not required
• Experience in customer facing work, including public contact work, complaint handling, sales, general service industries and/or collections work
Additional Information:
What’s in it for you?
Start with the paycheck. Our Call center Agents have a base salary of $15,000.00
Plus, you’ll be eligible for some awesome perks like:
• Annual Productive Bonus
• Three personal days in addition to vacation time
• Three personal days in addition to vacation time
• A monthly grocery voucher ($1,237.04 every 14 days)
• A monthly restaurant voucher ($989.66 every 14 days)
• Life insurance and benefits exceeding Mexican labor laws
• 50% discount in 5 AT&T wireless lines
• Life insurance and benefits exceeding Mexican labor laws
• 50% discount in 2 AT&T wireless lines
Apply here: http://work.att.jobs/GDLcenter