Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
We’re looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
What You’ll Be Doing:
Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
What We're Looking For:
Typically requires a 3-year degree and 2–4 years of experience or High school graduate with equivalent related experience.
1–3 years of customer service experience in a similar field.
Intermediate knowledge of Microsoft Excel.
Ability to communicate fluently in English.
Work Arrangement:
Hybrid: 3 days in office/2 days work from home
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
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